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Optivation offers business courses

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BEMIDJI – Optivation is offering a pair of courses meant to help managers and front-line workers build a better work environment.

A three-part customer service course in Park Rapids will begin Wednesday, and a two-part course on multi-generational work environments in Bemidji will begin Thursday.

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-- Optivation’s six-hour Generations in the Workplace training will be in two three-hour sessions, from 9 a.m. to noon Thursday and Sept. 20, in Room 315 at Northwest Technical College.

The class is designed to help participants better understand themselves and others in a workplace filled with different communication styles, priorities, loyalties and work ethics. The concepts can be applied to professional organizations, in the home and to life in general.

The first session will focus on understanding oneself, including examinations of the reasons behind the ways people may think or act. It also will include an examination of each of the four generations represented in today’s workplace, which generation course participants fit into, and case examinations. The second session will focus on understanding others, including tips and best practices for generational-based communications .

The course fee is $79. To register, visit http://bit.ly/PUWvV0. Optivation encourages early registration.

--  Optivation’s Customer Service Series is a nine-hour course delivered in a trio of three-hour segments, from 9 a.m. to noon Wednesdays, Sept. 19 and 25, in the small conference room at the Park Rapids Area Library.

The training series will focus on learning who customers are, what they want and how to meet their expectations. It will offer best practices in communicating with customers, delivering messages and overcoming obstacles difficult customers may present.

Session One will discuss how to establish a vision for building customer relationships, effective language and use of questions, and how to conclude customer interactions. The second session will cover ways to establish a professional image in the environment, culture and appearance of a business, and ways to communicate professionally via telephone, email, social media and other ways of communicating remotely. Finally, the third session will cover topics related to best practices for dealing with difficult customers.

The course fee is $99. To register, visit http://bit.ly/ONQdqZ.

Optivation is a joint venture of Bemidji State University and Northwest Technical College. For details, call Kerry Ross at 755-4902 or visit optivation.org.

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