BSU, NTC offer Optivation summer courses
Optivation, a custom college and outreach training venture operated by BSU and Northwest Technical College, is offering a variety of summer courses including sessions on computer basics, communicating and building relationships with different generations in the workplace, and the basics of customer service.
• Computer Basics is an eight-hour course covering the basics of Windows 7, Microsoft Word and Microsoft Excel. Participants will become familiar with the features of Windows 7 and learn how to use the most common features of Word and Excel.
Computer Basics will be held from 9 a.m. to 5 p.m. June 3 and July 15 at the Northwest Indian Opportunity Industrialization Center, located at 520 4th Street NW in Bemidji. An earlier class was offered May 20. Registration for the course is $110 per person, which includes all course materials. Register online at http://bit.ly/1khRQO7.
• Generations in the Workplace is a course centered around the American workforce that includes members of four distinct generations: people who share common emotions, attitudes and beliefs. Each of these generations has distinct communication styles, ambitions, priorities, loyalties and work ethics. This course will help participants to better understand themselves and others in the workplace and help them work more effectively with members of each of the four generations. Generations in the Workplace will be held from 9 a.m. to 5 p.m. May 27, June 17 and July 22 at the Northwest Indian Opportunity Industrialization Center. Registration is $79 per person, which includes all course materials. Register online at http://bit.ly/R0bsLc.
• Customer Service is an eight-hour course covering basic information including how to build and maintain a customer base, how to define superior service and basic skills for effective communication, managing a professional image, telephone and Internet usage and etiquette, handling customer complaints and dealing with difficult and diverse customers. Customer Service will be held from 9 a.m. to 5 p.m. June 10 and July 8 at the Northwest Indian Opportunity Industrialization Center. Registration is $160 per person, which includes all course materials. Optivation is offering a discounted rate to organizations that enroll eight or more participants. Classes with fewer than four students may be rescheduled. Register online at http://bit.ly/1jgHNc9.