Weather Forecast


Carlson honored for customer experience

MADISON, WIS. - John Carlson, an American Family Insurance agent in Bemidji, has been recognized for providing outstanding customer experience under the J.D. Power and Associates Distinguished Insurance Agency Program.

Carlson joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

He has qualified for this award for eight years.

Carlson has been an agent for American Family since April 1996. His office is located at 1403 Bemidji Ave N.

"Consumers expect value from insurance agents, as they do from any other service providers," said Dan Schultz, American Family president and chief operating officer. "This award helps consumers to identify the best of the best, with respect to customer service and customer satisfaction."

The service excellence distinction was determined through an evaluation process conducted by J.D. Power and Associates. The process consists of a customer satisfaction survey that measures customers' overall experience with their current American Family agent. Agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates' annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all insurance agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.